FAQ

We make use of Dhl, Fedex, Ups, and other Shipping methods to enable us deliver across many countries .

Kindly inform us if you would like a special would prefer us to use other delivery methods.

All Items are delivered from 72hours – 14days max. However sometimes we may experience a slight delay in shipments , but we do make sure to keep our customers updated .

We will only give a refund if we are unable to ship your order withing 30days only.

We delivery to almost all countires, with the exception of few countires.

Taxes and duties are calculated according to the applicable laws of the state or country an item is shipped to upon checkout.

We Accept Visa Card, Master Card, Paypal, Skrill, Bank Transfer.

Upon purchase , we will dispatch your order withing 24-72hours, upon dispatch you will receive your tracking number, once you receive your tracking number you can track your order on our website or via Dhl, Fedex,Ups and other shipment companies. Links will be provided to you once shipping information is updated, also you can check your tracking information from your “My Account”page.

Kindly note Ocassionaly we may use a freight forwarder to dispatch to certain areas to be able to reach you ontime as we aim to satisfy all our customers.

You can simply contact us via email and live chat , we are available 24/7 to attend to all your needs and request . 

You are required to create an account with us to shop at vicsenshop.com Upon registration, you’ll be able to enjoy the following benefits

– Track your orders and review past purchases

– Request a return or exchange directly from your account

– Add sold out items and products you love to your Wish List

– Save your address and details so you can enjoy a smoother and faster shopping experience.

Making a purchase is easy. Wherever you see a product you can shop it: simply select your Products and click ‘Add to Bag’. Your chosen item will appear in your shopping bag on the top right of the screen; as you continue to shop or browse the site you can hover over or click on the bag to see its contents in the “mini bag” at any time. When you’re ready to place your order, select Proceed to Checkout from the mini bag and follow the straight forward prompts to complete our simple checkout process. If you have any problems, please contact customer care via email, live chat 24/7.

Yes all customers can purchase more than 1 item, if you are looking for wholesale kindly use the whole sale contact form to contact us.

– One year manufacturer’s warranty unless otherwise stated by the relevant brand.
– Physical damage to items are not covered under warranty.
– Warranty on applicable products becomes invalid if the product(s) has been opened or tampered with by an unauthorised person / other service centre. Please retain your invoice for warranty. 

Unless otherwise stated, we are unable to provide a refund or exchange on the following item categories:

– Headphones
– Speakers
– Accessories

Please be assured that we consider all of the information you share with us to be totally private and confidential. At no point will we share, rent or sell your personal information without your consent. For further details, please read the vicsenshop.com terms and conditions statement. In order to register as a user of vicsenshop.com , we request you to provide us with your name, mailing address and email address. We may use these details to inform you of new goods and services via email. If you do not wish to receive such emails, please update your account preferences by clicking on ‘My Account’ and ‘Manage Preferences’. In order to process credit-card orders online we require additional information including your billing address, shipping address, telephone number, credit-card number and credit-card expiration date. We will only use your billing and credit-card information to process your order and inform you of its delivery. Please note that vicsenshop.com does not keep any of your details on the vicsenshop.com website, and therefore these details are protected from any breach of security on the vicsenshop.com website. Navigational information is used only for internal purposes to enhance the customer-shopping experience and site usability, and will not be shared with any outside parties. unauthorised person / other service centre.

Returns should be made within 15 days of your purchase in original, undamaged packaging. An item being returned should also be returned with any accessories, manuals and items that may have been bundled with the item.

If the product is not returned in its entirety, or if the packaging is damaged, or accessories are missing, we reserve the right to refuse a refund on the item, or deduct up to 25% of the original selling price from the refund amount, which will take the form of store credit.

If you would like to exchange one item for another, you must first return the original item(s), in their unopened, original packaging and condition and then place a new order. You will be credited your balance amount in the form of a voucher, which will enable you to purchase a replacement item quickly and seamlessly. The voucher will have a 6 month expiry date.

Items(s) once sold will not be refunded. Exchange within 7 days if the item(s) is unopened and in its original packaging & condition. An item being returned should also be returned with any accessories, manuals and items that may have been bundled with the item.

FYI: Returned items will be credited excluding the original cost of shipping and can take up to 14 working days to process.

vicsenshop Will always aim to dispatch your order within 48 hours pending upon product availability and credit verification, we make it our business to ensure timely delivery of your order… Shipping time depends on your location relative to our distribution facility.

When your order ships, we will email you a tracking number which will allow you to determine when your dubaiaudio product will be delivered. For shipping via FedEx, requires a signature upon delivery, unless otherwise specified. For products shipped via freight, our carrier will contact the customer to schedule delivery, and the customer must be present to receive the shipment.

If the outer packaging is obviously badly damaged, the customer may reject the shipment, and it will be returned to vicsenshop for replacement. If hidden damage is encountered after opening the product, please document the damage with photos and immediately contact vicsenshop to arrange for a return and replacement. If vicsenshop is not contacted immediately after hidden shipping damage is encountered, we will not be responsible for replacing the product.

Any claim after Noncompliant opening of a box/carton shall be sent to your point of contact for an appropriate authorization return or rejection notice should the product not fall under the scope of the RMA process.

We vicsenshop do not give refunds, cashback after purchase or chargebacks. We ensure SSL security to comply with all PCI rule, we are not responsible to stolen cards, we do not give refunds on any order or item purchase on our website.

  • For any investigative purposes by the authorities, we ensure to comply by only providing the shipping address of “a” particular purchase or enquiry.
  • The internet is a worldwide usage as such we encourage all prospective customers to keep their credit card, debit card, and account details safe.
  • We are not responsible for stolen cards used for purchase., and we do not provide refund to any bank or any financial institution on chargebacks or refunds.

We work hard to ensure your purchase is safe and secure. For your protection, all orders go through a rigorous fraud-checking process.

All information you provide to us is stored on our secure servers. Any payment transactions will be encrypted by using SSL (Secure Sockets Layer) technology and 3D Secure Authentication.

Please refer to our “Privacy Policy” page in the footer for further information.

We are not responsible for the accuracy of this information. Please check with your local authorities, Proper Address is mandatory. Our shipping partner will deliver any order to you. If you would like extended warranty , kindly specify upon checkout and choose the appropriate field for warranty amount. 

We vicsenshop do not give refunds, cashback after purchase or chargebacks. We ensure SSL security to comply with all PCI rule, we are not responsible to stolen cards, we do not give refunds on any order or item purchase on our website.

For any investigative purposes by the authorities, we ensure to comply by only providing the shipping address of “a” particular purchase or enquiry.

The internet is a worldwide usage as such we encourage all prospective customers to keep their credit card, debit card, and account details safe.

We are not responsible for stolen cards used for purchase., and we do not provide refund to any bank or any financial institution on chargebacks or refunds.

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